Paper Title:
Reflecting on a survey of a municipality website using practitioner based inquiry
Author Name:
Udo Richard Averweg
Abstract:
Local government websites in South Africa are evolving unlocking their potential for serving their citizenry and as a catalyst towards service delivery of electronic government services. Usability testing is an invaluable tool for evaluating interfaces. In this review article, a discussion is made of a recent usability pilot survey for a selected local government website (eThekwini Municipality’s website at www.durban.gov.za) and from an information systems (IS) practitioner based inquiry perspective, discusses this exploratory research. Inquiry that is practice-based is an essential tool for an IS practitioner when undertaking research in his workplace environment. This generates ‘practical’ and meaningful practitioner based knowledge for the organisation. When reflecting on a survey of a municipality website, the article concludes that knowledge has become an integral part of the professional IS practitioner’s research strategies through active involvement in the generation of knowledge.
Keywords:
Information systems practitioner, Practitioner-based research inquiry, Reflective practitioner, Website usability research.
Cite this article:
Udo Richard Averweg.Reflecting on a survey of a municipality website using practitioner based inquiry. International Journal of Advanced Technology and Engineering Exploration. 2017;4(33):130-135. DOI:10.19101/IJATEE.2017.432004